1300 003 003
At Finance Ezi, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
Complaints Officer3359 Paific HighwaySLACKS CREEK, Qld, 4127
Phone: 1300 003 003Email: [email protected]
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
If you have lodged a complaint with us, you can contact us at anytime to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party. Our external dispute resolution service provider is the Credit and Investments Ombudsman, which can be contacted via:
Telephone: 1800 138 422Online complaint form: https://www.afca.org.au/make-a-complaintWebsite:https://www.afca.org.au/Mail: PO Box A252, Sydney South NSW 1235Fax: (02) 9273 8440
3359 Pacific Highway, Slacks Creek, QLD, 4127
Copyright © 2021 Finance EziAustralian Credit Licence Number 392182
*The comparison rate shown is for a secure loan amount of $30,000 over a term of 5 years based on monthly repayments. Warning: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Approval is subject to customer profile and lender guidelines.